have you tried opening up the indesign file in acrobat proffesional? (u could download a trial of it for free from adobe's site). Sometimes when files don't want to open either in illustrator or indesign, i open them in acrobat and they do open. then, you could just save it as a pdf and send it to be printed.
also, sometimes adobe support is better through their online customer support portal, however it takes 24 hours + for them to respond.
good luck