We have the dog-ear issue relatively frequently, but it always easily repaired by our Konica technicicans. Usually it happens after a service and the techs forget to make "X" adjustment. When they come in it's a 30 minute fix. Perhaps suggest to your technicans call the Konica Wellington New Zealand technicians and see if they can suss it out between each other? Ask for VJ or Errol.
We also have the duplex issue too - 50% of the time it is the stock inconsistently trimmed to size. There is a part on our 8000 in the duplex unit that our technicians send away to get coated in teflon as the part from the factory is no good - after so many sheets the teflon wears away, causing the sheet to stick and create duplex alignment issues (image jumping around from sheet to sheet). No idea what the part is sorry, but if your techs talk to ours they may find that info useful.
Just my $0.10!