New 700 arrived today!

[che.c]

Well, after talking and talking and researching and talking and thinking we've finally gone ahead and got our 700. Contract was signed before Easter and it just arrived today

Fare thee well DC240.. it's gone to a better place now.

Quite exciting seeing the thing cobbled together but unfortunately the wrong RIP arrived (Creo not Fiery) so I'm sitting here feeling like a kid with a cool christmas present and no batteries... Fiery's due to arrive tomorrow morning.

Getting training tomorrow and the day after so will update after that how everything's going.

Spec is -
Double OHCF
FIM + Light Production Finisher, no booklet output tray

 

[Keness]

Exactly the hardware configuration I would choose! (Except that I'm a FreeFlow guy...)

Share your thoughts once you get it up and running. I'm curious to see what you think, especially coming from a 240.

 

[che.c]

Shambles of an install. Will elaborate next week once I get to know the machine.

Sufficed to say we still don't have all our parts in the premises and are running a borrowed showroom Fiery, with the screen that came with the wrongly delivered Creo and the keyboard off my other iMac (swapped between the two as needed).

Looking forward to this weekend when I don't have to think about that damned machine.

Danwood = Installation Fail

 

[UberTech]

Yikes! Wait till you try printing something solid on cardstock. Did they supply 3 addtional fusers?

 

[Keness]

Shambles of an install.

What an embarrassment for Xerox.

I look forward to your impression once the temporary frustrations are over.

 

[overscan]

Where did they find your fiery? I thought that we had all the xerox showroom equipment. Xerox took away our 250 which had got to the point that it was useless and costing them a fortune with our near resident xerox engineer. They replaced it with a showroom 260 with a very low copy count which we were obviously very happy about.... only, the low copy count might be because it was actually broken. They didn't think to test it before installing it! Xerox engineers spent 2 days rebuilding the machine (had to cannibalise a showroom machine for a rip). Still dead. Had to get our dealer involved to get things resolved. Will be loaned a showroom 250 early next week before a final(?) machine (no idea what it is) makes its way from Holland to the UK. I suspect its coming from Holland as there's probably nothing left in the UK showrooms to use as an ex-demo replacement.

 

[che.c]

Our Fiery came from a showroom somewhere in Ireland I think, our own one is arriving today if we ask before 3pm and tomorrow if we ask after 3pm (at least that's what I've been told every day since Monday).

I forgot to mention that the finisher hinged away from the machine when I first emptied the stacker (mid-run) that was quite exciting. So I put it together properly. Oh yeah, and they delivered a quarter of the toner they said they would, then it didn't work in the machine because it was the wrong type..

On the plus side the colour specialist they sent over from England knew his stuff. Unfortunately as I did not have my RIP or spectrophotometer, or any time because of the huge backlog of work the machine doesn't have any output profiles configured. And I've only set up (roughly, at that) four of our stocks' alignment profiles.

Yikes! Wait till you try printing something solid on cardstock. Did they supply 3 addtional fusers?

I've heard about this, they say I can have one spare fuser at a time - I usually keep two old ones, one new one and one in the machine. Depending on how things go that might become two new ones instead.
That said, I've still got a 260 for heavy stock.

 

[RoganJosh]

Sounds like your in N.Ireland? - Don't worry, I'm a fellow Xerox user - just curious to know how things are going with your Danwood experience. I wouldn't touch them with a barge pole.

 

[overscan]

Sounds like your in N.Ireland? - Don't worry, I'm a fellow Xerox user - just curious to know how things are going with your Danwood experience. I wouldn't touch them with a barge pole.

I'm curious to know what your issues are with Danwood?

 

[che.c]

Still Listening?

Still Listening?

Well is a few weeks down the line and we haven't had any fusers or drums delivered despite numerous requests (and assurances). Our machine still doesn't accept maintenance contract toner and our spectrophotometer still hasn't arrived.
I did get a lend of one for a while with EFI Color Profiler 2 - wow. Is worth every penny and an amazing bit of software, I was very impresssed. Also calibrating with a spectro versus off the glass gives you a huge jump in colour quality and accuracy even without custom O/P profiles.

On the plus side they did eventually get around to levelling the machine (like I asked them to during installation). The 700 is a kick-ass box though, love the registration controls and it runs a lot faster than a 260. Duplexing silk is still great, the novelty hasn't worn off on that yet and the sheet to sheet reg even on heavy stock is really good.

As for DanWood, probably the less said the better. Let's just say that I don't think they'll be sending prospective customers around to talk to me...
It seems that they are trying their best, but unfortunately that just ain't cutting it so far. Nice people although I do detect a faint whiff of bovine excrement about what they say sometimes.

We'll see how things pan out.

700 though, great machine.


Update: A meeting was had with Danwood and they are now going to pull out all the stops to see what they can do. I still (just) keeping an open mind, hopefully things will get better.