PDF/VT Random incomplete pages

[gregbatch]

We just started using PDF/VT, printing to a Ricoh 9100 with E-83 Fiery. The PDF/VT file looks perfect and prints, except we get occasional pages that are incomplete. Out of 7,500 pages there were about 13 that were incomplete. The variable consists of 2 master art layer options and 5 letter options with variables in the body. The errors are not unique to any specific letter or master. I was splitting the run between two machines, so only 3,750 on each. Then dropped to lifts of 1,000. Still too much? Any ideas? Memory? Settings I've overlooked? I went back and output only the corrupt pages and that file printed them fine.

 

[prepressdork]

So the composed file looks correct on screen (including the 13 pages that printed incorrectly)?

 

[gregbatch]

So the composed file looks correct on screen (including the 13 pages that printed incorrectly)?

Yes. Perfect.

 

[prepressdork]

On those 13 pages, what didn't print correctly? Was the missing(?) content part of the static background or the variable part?

 

[gregbatch]

Variable. Some only the address info at top. Others the entire letter, but variable on stub at bottom was there. A couple were missing the letter, however the underlines from the letter printed.

 

[gregbatch]

Additional note: When I try to reprint the individual pages from the original merge file, they have the same result. So, I'm convinced it's in the file, not the Fiery. Now I need to figure out what to change. Perhaps it is an issue with font information.

 

[prepressdork]

Would you be able to upload a couple of the faulty pages (please remove any confidential info of course)? I'd like to try them here and see what I get.