Fred, I agree, but they don't have the common sense to realize that "a college degree" is not the same as Heidelberg Print Media Academy. I'm 39 years old, and I remember it was a time, years ago, when we were like doctors. The customer comes to your shop with a file, and lots of problems came out. You had a nice chat with him/her, finally solved the problem, everything was fine, everybody was happy. I was happy I was able to help the customer, and tell him/her what mistakes were and what to avoid in the future. Today this is not happening, at least not in the part of the world I live. But maybe I'm too old and too tired for this business. I just hope better times will come for us. And I bet while we are talking such things here, no "designer" will read this. They are too busy looking for new fonts and cool Photoshop plugins ...