Preps 5.3-The splash screen displays Hardware key 00000 instead of your dongle number

[tbowat]

Having issues with the splash screen of preps 5.3.3 displaying hardware key as 00000 instead of dongle number. Mac OS is 10.6.5. I found information in the Kodak knowledge base about this issue, however I can't find the files uninstallerdriver.app or installerdriver.app
in the Extras/safenet/ folder that the solution talks about. Does anyone know where to find these files? If I unplug the dongle and plug it back in it usually works, but I would like a fix.
Thanks

 

[DCurry]

Happens to me often - usually if I leave Preps running for a long period of time (more than an hour or so without using it.) Unplugging/replugging the dongle never works for me - I am forced to do a restart of the Mac.

I read somewhere that downgrading Preps to 5.1.3 fixes the issue, but I haven't tried it yet. I also don't know what if any features would be lost in doing so.

 

[Al Ferrari]

My Preps 5.3.3 on an IMac with 10.5.8 behaves a lot like DCurry's. But I often can get it going again by just restarting Preps. Although there are also times when only a restart of the Mac will get it going again.

Al

 

[Joe]

Do you have your Mac set to sleep after a certain amount of time and if so, does the problem occur after the Mac has went to sleep? I never had this problem on our Macs running OS 10.5.x using a dongle but I always turn sleep off on all of our Macs. I can't test it now because we switched to the FLIM license for Preps.