I have a customer who continues to send me old Quark 4.1 files. No matter which version of Quark I use (5 or 6) I am constantly battling with underlines. They end up ripping with a space in between letters of a word. The even stranger thing is that it does not do this with all of the underlined aresa, maybe just 1 or 2. They are also supplying fonts and images collected by FlightCheck. I have tried several things to fix this, loading my own fonts instead, changing the underline style itself and nothing works! We've asked several times for them to save these in a newer version of Quark, but they don't. There is one more strange thing... In one area where this underline issue occurs, if I just backspace and then space ahead, it corrects that underline, but nowhere else does this work. The font is just "times". In all of my years in working in Quark and doing pre-press, this customer's files are the only ones I've ever encountered this issue and I can not seem to figure out why this happens! Does anybody know?? Help me please, I have about 20 versions of letters with this underline issue and I have to draw in by hand the underlines in the area that is breaking!!
Any input would be gratefully appreciated! Especially since they keep coming back to us for print jobs and I know I will have this issue until the customer decides to get out of the stone ages
Any input would be gratefully appreciated! Especially since they keep coming back to us for print jobs and I know I will have this issue until the customer decides to get out of the stone ages