But wait -
the AI is now in charge of that remote diagnostic and repair with or without your permission.
So yes it does understand you and will always be helpful and kind and do not turn your back on it!
They'll be rating my support on a scale of 1-10. 1-9 being abysmal, and 10 being acceptable. Please give me a 10, or I won't be eligible for the bonus they keep dangling in front of me, but I've never met the metric for.