We have had the Ricoh three months now and from the day of install it was out of square on the prints by about 2mm, as was the demo machine even though we were told not to worry it would all be set up and lined up on installation. What we have now is either the 300 s 350 out of square and the lower weights ok ish or the other way around. Duplex is a joke, we are having to use tray alignment for every job which is time consuming. Tech have spent over a week on and off with top level specialists but when they failed to solve it ....its in spec apparently!! I wouldn't mind if you had any control over it like I was used too on the Xerox but you don't. Other niggles are random glitches in black lines, paper waffling the length of the sheet as opposed to the normal across the sheet, tripple clicking for the banner sheet ( even though our contract is two ) repeating image on the banner sheet, paper jamming, etc man do I wish I stayed with Xerox, at least they had good service and support which Ricoh doesn't.