Service Technician at Intoprint Technoliges in Montgomery, AL

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This position is located in Montgomery, AL


POSITION PROFILE


Services and repairs a variety of graphics art equipment including wide format, digital presses, mailing equipment, finishing equipment, and envelope printers at customer locations. May be viewed as specialist on certain products. Additional responsibilities may include demonstration and installation of equipment.


JOB DUTIES AND RESPONSIBILITIES


* Specializes in the servicing and repair of a core set of highly complex graphics arts products.


* Manages territory, inventory and customer relationships.


* Actively drives revenue generating opportunities through supply leads, contract sales, equipment and print assessment leads.


* Able to work under minimal supervision


Demonstrates technical expertise and provides specialist services


* Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits.


* Performs troubleshooting and repairs or replaces equipment components as necessary.


* Completes technical training on new equipment as assigned.


Provides advanced training


* Conducts on the job training for new and experienced technicians as required.


* Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations.


* Proactively seeks ways to improve things.


Manages Territory


* Effectively executes all required territory management and call handling procedures.


* Works closely with sales partners to maximize equipment leads and upgrade opportunities.


* Maintains and manages own parts inventory with a high degree of accuracy.


* Adheres to territory back-up plans.


* Completes all required administrative tasks in an accurate and timely manner.


Customer Service


* Effectively handles the most difficult customer situations.


* Acts as a communication link on unresolved technical problems/issues.


* Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.


* Maintains productive, professional relationship with all company personnel.


* Responsible for maintaining a "car stock" inventory.


QUALIFICATIONS (Education, Experience and Certifications)


Typically:


* Requires high level technical skills typically gained through completion of technical school or related work experience. Background in printing or graphics arts preferred but others technical experience may be considered.


* Requires a valid state driver's license.


Pay based on experience. Medical and 401K available.


More Information...
 

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