Smart Review won't launch

[earl]

I have a couple clients on PC's who can't launch Smart Review. Both have Java 6 build 21 on their windows machines. One running XP, the other running Vista Home Premium. Any ideas? We are using Insite Creative Workflow v4.1

 

[james.bredenhof]

What happens when they run System Diagnostics from the login screen?

 

[Shawn]

I there is a bug with that version of Java and the uploader, but Smart Review still works for us on a newer version of Insite.

This is worth a try. Have them go into Java in the Control Panels and click on the Advanced Tab. Then uncheck the “Enable the next-generation Java Plug-in (requires browser restart)” and click Apply. That should switch the Java behavior to match previous versions.

Good Luck
Shawn