SpectroEye Lamp error 1003

[Rotti]

Dear All

I am getting erratic density readings with my spectroeye. Whenever I measure black patch it shows as yellow density and again lesser value. I believe this is due to Lamp error 1003 code i am getting when ever I start measurement. But the instrument is measuring correct Lab values.

BTW what will be the cost of Spectroeye Lamp unit

Any help will be appreciated
thanks and best regards
RV

 

[mkulengosky]

X-Rite seems to be doing a 'flat rate' service on these instruments now.

Unless you planned on replacing the lamp on your own.