Technical Support Specialist - OneVision Software - Boston Area


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Job Description

OneVision Inc. is seeking a highly motivated Technical Support Specialist for its Andover, MA
office. The ideal candidate should have a strong background in printing, prepress workflows,
color management, and computer networking. The Technical Support Specialist will work in
both a technical consulting and support role, providing help desk support, product
demonstrations, and remote training. The candidate will also help communicate customer
feedback to development and assist in the external release management of OneVision products
to North American customers.

This is a non-telecommuting position.

• BS in Printing Technology, New Media Publishing, or related field
• Strong background in print production, color management, and prepress workflows
• Advanced knowledge of PDF files (preflighting, modifying, editing) as well as experience
with PostScript, EPS, and raster data formats
• Practical experience with color correction, image enhancement, and photo retouching
• Competence with Adobe Creative Suite, QuarkXPress, and Microsoft Office.
• Excellent trouble-shooting skills with production files and multi-faceted workflows
• Knowledge of computer networking (Mac and Windows), hardware support, and virtual
computing environments
• Strong communication and organizational skills with the ability to multi-task multiple ongoing
• Desire to learn new technology (e.g. digital publishing, etc.)

OneVision is an Equal Opportunity Employer. Compensation is commensurate with experience.
OneVision provides a competitive compensation and benefits package, including: salary, 401k,
Major Medical, and Dental.

The Company
OneVision is a multinational company specializing in workflow technology for the printing and
publishing industry. Innovative products, high-value solutions, and solid management
philosophies are key factors in the company’s global growth and success. OneVision is
headquartered in Germany with subsidiary offices in France, United Kingdom, Brazil, Singapore,
India, and the US.

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The Push To Be a More Versatile Printer
The Push To Be a More Versatile Printer
As the printing industry continues to evolve, printers face the challenge of becoming more agile and responsive to meet fast-paced changes in technology and the increasingly varied demands.
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