Voice of the Customer

[Cory Smith]

 

[cymk]

good point

good point

Since you censor people.

 

[fiatlux]

As Henry Ford said: "If I had asked people what they wanted, they would have said faster horses."

FL

 

[Deleted member 16349]

As Henry Ford said: "If I had asked people what they wanted, they would have said faster horses."

FL

Perfect.

Just about all worthwhile innovations are a surprise to most people. Give them something they can't imagine.

 

[Odyssey]

. . . or as Steve Jobs said “You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new.”

which I always translated as

"Don't ask the customer what he wants - tell them what they're going to have".