xerxo 700 jam...requires canceling a job?

[mojoprime]

have any of you guys seen this?

i'm running 11 x 17 80# gloss text, duplexed, stitched and folded through our Xerox 700. when it jams, which these machines love to do on coated paper, and i clear the jam, it tells me that the wrong size paper is in the tray. i was running out of tray 3.

so, i take the paper out, check the guides -- they're right, put the paper back in a shut the tray. only, the job doesn't resume. the printer still give same the same error about the wrong size. i thought i might have had a miscut ream or something, so i tried a new box. no go, same error.

the only way i can get to printing again is to cancel the job, and resend it. then it'll work for some time, and then do it again.

anybody seen this before?

 

[Printease]

What rip are you using?
Make sure it is up to date on it's patches.

 

[airyk]

its possible the jam is creating a fault that is causing the "cancelling" option to be able to continue to run your job.

 

[mojoprime]

using the fiery external, and she's had all her shots. never an issue like this before.

it's insane. i just had it run several booklet jobs, for like 2 hours, without an issue. then, all of a sudden, it jams and then says that the paper is, again, the wrong size. i even had the same size and type of paper installed in another tray and it wouldn't even recognize that tray. had to, again, cancel the job and then send the balance again.

yeah, airyk, i wish i know how i could tell if it was.

 

[airyk]

we've had issues relative to this and then it just finally won't print anymore. Then the tech comes out and looks at the fault codes and says it keep doing the problem due to the fault, which in the end has to be fixed.

You might wanna take a look at the fault code it is giving you and if you have your techs number call and see if they can tell you what it is over the phone.

 

[mojoprime]

i'll give it a shot, airyk. thanks for your help!

 

[Bec]

We had exactly the same thing happen with our 700 and Fiery rip, eventually a specialist came out and replaced the bypass tray, other parts were replaced for trays with the same problem.

Hope that helps!

 

[Drewstre]

Hi Mojo-
Fellow 700 operator here... Trays 1 through 3 have always been finicky for me... the mechanism those trays use to determine paper size is goofy and temperamental. I hate the little squeezy-click way of setting the sheet size. My best advice on those is to hit 'em with lots of compressed air to blow out the paper dust (but do NOT blow air or dust up past the drum area. That's Very Bad.) Maybe try entering your sheet size as a custom size, even though it's a standard sheet size... When you open and close the drawer, prompting it to ask you for paper info, try manually entering 11x17 as a custom size, rather than the "automagically configure sheet size by goofy sensors" option. I've never tried it, but it might work.

All that said, I don't think trays 1 through 3 are really well equipped to handle coated stock. Sure, some nasty 130# ultragloss supercoat cover stock won't even start to feed, but when it constantly chokes on some high-quality, digital-rated 100# gloss text stock, you know just cleaning feeder rollers ain't gonna fly.

Does the bypass tray give you the same grief?

 

[DigitalLife]

In my X700, this happens all the time when printing from Tray 5 (Bypass tray).
We seldom use Tray 1/2/3 - 'cos when you have a reem of paper, the sliders
do not move easily - hence printer does not recognize the correct size of paper.

Tray 6 (Overcapacity feeder) is best in this regard. It seldom has any issue like
this.

 

[mojoprime]

yeah. i kinda wish we had gotten the HCF tray but we didn't. drew, it doesn't even give me the option of entering a different value on the screen; it's just locked up with an error.

this morning i got a new twist -- a fault that required me to reseat the scan and data cables. got a tech coming so he can check the error logs and all, so i'll let you guys know what he says.

i have to tell you, this machine is a lot more finicky than the DC250 we had...

 

[rsands]

If this is from tray 5...its common problem. It doesnt detect the page size AT ALL! we have to set it manually when we put paper in it.

But running gloss from that tray is not a good idea (as your finding out), the HCF is the most vital part of the machine in our eyes. Our first digital machine we got it without HCF thinking save a few pennies. Needless to say 4 weeks later we ordered a HCF for it...glad moved onto the 700 though.

 

[mojoprime]

actually it's been from trays 2 and 3, but yeah, the running feeling is that we need to get the HCF. really wish we'd have done it in the beginning.

so, the tech came out -- we've got a great group of techs, by the way, so i feel bad for the folks who aren't as luck. he updated some spars on the RIP and then updated the machine itself, ran 100 sets of the same thing that caused the issue for me, with of course no jams at all.

we worked the machine over for an hour or so, with no luck. we'll keep tracking it and i'll post back, but i really think it has something to do with running publishing jobs (print, fold, stitch, trim) from the internal trays. i think the machines just get confused when it jams; too much info to process.

 

[mojoprime]

i thought i'd bump this with an update.

the xerox tech came out -- this is the second time for this tech, but all three in our area have been out at least twice. she didn't touch the machine, but filled out the paperwork to ship both our spoilage samples and three reams of the paper we've been using that jammed.

she said this goes to the engineers that try to replicate the issue and that we'll get a letter in 1-3 weeks notifying of what xerox found. could be bad paper, could be the machine. however, we've never had an issue with this paper before, so....

i'll update again when i have more info.

 

[airyk]

Hey Mojo, did you happen to write down the fault code? I'd be interested in knowing and possibly ask my fav tech in my area what his thoughts would be.

 

[mojoprime]

dang. i think it's at the office. let me get that to you in the morning.

so far, though, the code i'm seeing only says that the wrong size paper is in tray X, which of course contains the right size paper that the job's been printing on before it jammed...

 

[mojoprime]

well, i thought i had it but i don't. the tech said to try running 8.5 x 11 as SEF so i'm going to give that a try and see if it works better.

 

[mojoprime]

well, it's almost unusable now with this coated stock. it's jamming and pulling multiples after a few prints, and when it's not doing that it's pulling multiples and printing and folding them, so i have to sort them out of the bin.

useless.

 

[mojoprime]

another update.

tech came in -- we were having a developer issue -- and we talked some more. looks like we're going to drop that paper line and look for something else that'll run. too bad. it used to run fine, but we'll find something else.

awaiting the meeting with the specialist so i'll update when i have info from that.

 

[rsands]

it is not the paper....its your asking a machine to do something it really wasnt designed to do.

dropping a paper line seems madness if it prints well. rollers getting dirty causes it as well, rollers wearing out, etc

but you need a bin to solve your problem

 

[mojoprime]

well, according to xerox, it is the paper. that's what their specialist and his report told us. it jammed in all of xerox's test machines. of course they recommended one of their papers as a replacement -- their paper is literally 1/3-again as much as the other paper we were using.

so, we'll be auditioning papers for some time to find a replacement.