Collins Inkjet


No announcement yet.

Acrobat crashes when loading Pitstop color database

  • Filter
  • Time
  • Show
Clear All
new posts

  • Acrobat crashes when loading Pitstop color database

    This is a new problem that just started happening.

    We are using Acrobat Pro DC Build: 15.20.20042.205528, and Pitstop 12 update 3 on a Mac with El Capitan 10.11.6.

    When we use the inspector to change a cmyk solid fill to a spot color acrobat crashes while trying to load the color database.

    We ran Onyx software
    I have deleted all preferences files and reinstalled Pitstop, but I get the same result.

    Not sure where else to turn.

  • #2
    I had this issue a while ago, I fixed it by changing the CMM engine in the Pitstop Pref under Color Management.


    • #3
      I tried this but no luck.


      • #4
        Could you please contact Enfocus support and they will be able to help you with this. If you have an EnfocusID then please log a case via the support portal, or if not please email to, and explain the issue.
        Senior Product Manager


        Standard FinishingUltimateSmartsoft (Presswise)Collins Inkjet

        What's Going On

        There are currently 4644 users online. 100 members and 4544 guests.

        Most users ever online was 5,872 at 11:39 AM on 09-30-2016.