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Acrobat crashes when loading Pitstop color database

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  • Acrobat crashes when loading Pitstop color database

    This is a new problem that just started happening.

    We are using Acrobat Pro DC Build: 15.20.20042.205528, and Pitstop 12 update 3 on a Mac with El Capitan 10.11.6.

    When we use the inspector to change a cmyk solid fill to a spot color acrobat crashes while trying to load the color database.

    We ran Onyx software
    I have deleted all preferences files and reinstalled Pitstop, but I get the same result.

    Not sure where else to turn.

  • #2
    I had this issue a while ago, I fixed it by changing the CMM engine in the Pitstop Pref under Color Management.

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    • #3
      I tried this but no luck.

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      • #4
        Could you please contact Enfocus support and they will be able to help you with this. If you have an EnfocusID then please log a case via the support portal, or if not please email to support@enfocus.com, and explain the issue.
        Senior Product Manager
        Enfocus

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