Acrobat crashes when loading Pitstop color database

[toddk]

This is a new problem that just started happening.

We are using Acrobat Pro DC Build: 15.20.20042.205528, and Pitstop 12 update 3 on a Mac with El Capitan 10.11.6.

When we use the inspector to change a cmyk solid fill to a spot color acrobat crashes while trying to load the color database.

We ran Onyx software
I have deleted all preferences files and reinstalled Pitstop, but I get the same result.

Not sure where else to turn.

 

[M@CK]

I had this issue a while ago, I fixed it by changing the CMM engine in the Pitstop Pref under Color Management.

 

[toddk]

I tried this but no luck.

 

[abc]

Could you please contact Enfocus support and they will be able to help you with this. If you have an EnfocusID then please log a case via the support portal, or if not please email to [email protected], and explain the issue.