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After some usage, it turns out that the metal roller is terrible with NCR. The coating from the NCR builds up on the metal roller very quickly. It can be cleaned off but that's a pain. I go through a lot a BTR's and have several older ones on the shelf that will mark coated stock, so I just...

The only thing that I have heard was that they updated the firmware. That was the upgrade.

Sounds like a good reason to demand that they at least double the amount of supplies that they let you keep on hand. I hate to hear these excuses for why a print shop can't get the supplies they need. If the supplies are available in the US the vendor should next day air them to you in Canada at...

Could be that you're not placing the chart on the glass correctly. Take a look at this Density Uniformity Adjustment.

That looks like a density uniformity print, so when you scan that print and save the settings, you still have the light image down the sides?

I can't get the site to load now either. The part number that Duplo has listed for the spring is P9-K1631. I found the 99W-20200 and it sure looks like the same spring. Godar has it listed with their after market parts, so maybe it's the same spring. Can't go wrong for what they have it listed for.

You may want to try posting this question on Signs 101. They may not have an answer but I'm sure they do this kind of work a lot more than we do.

I would spend the time going up the chain at corporate Quadient / Neopost to find someone that can help get it under service for you. Going the attorney route could just end up taking more money out of your pocket. Hello, there are almost 30 states that have or are in the process of writing...

A good right to repair law would fix this bs. I think I would dump the Quadient and move on.

5mm is a lot for this machine to be off. I would suspect that the template is not correct. Try creating a template within the Duplo software and save it as a pdf. You'll have a template with cyan outlines for all your cards. Upload the new template to the Duplo then print the template on the...

Even the older Xerox Primelink C9070 will not slow down to half speed for stocks over 100gsm. Take a look at this chart. Personally I would have no issue running a 120gsm uncoated stock as 100gsm if the 10 pages per minute on the A3 was a big deal. Fusing is the issue, and at worst it will show...

You may want to start a new topic for this but… I always ask the manufacturer to provide samples of several different files that I have. Coated, uncoated, text, cover, heavy coverage, fine lines, small text are all different files that I have samples printed for. The reason I don’t ask local...

Not sure what speeds you're looking for, but the Xerox Primelink C9265, C9275, and C9281 will all run at rated speeds up to 128gsm on uncoated stocks for A3.

Down towards the end of the page you'll see the part number $13.43 - Duplo Spring.

I wouldn't use the creaser function until you remove and either straighten the spring or replace it. There are pins on both ends on the bottom of the male creaser that need to line up with the center of the spring when the male creaser is inserted into the creasing section. If the pin does not...

I always use trays 6 & 7 and have found that some brands of envelopes don’t run as well as others. For years I ran Lindemeyer #10 diagonal envelopes with no issues, then out of blue I started to get bad wrinkles. I switched to digital side seam (same price) and the problem disappeared. Could be...

This is good to know. I was wondering if you had to use tray 5 because they wouldn't run in trays 6 or 7 either.

Earlier this week I had local printer call and wanted to vent about a real estate agent. It was a small mailing job, and he sent a quote that broke down the costs. Apparently, she thought the fees were all negotiable and wanted to know if she could use his permit and take the mail to the post...

I received an email from Ultimate Print Finishing that they have a like new fully loaded DC-618 for sale. I don't know anything about this company and have never done business with them. Price seemed high, but I bought mine new about 3 years ago for under $30,000.

Could it be that the 5000 isn’t calculating the size of the sheet or the size of the envelope correctly and folding again to make it fit. What if you tried entering custom sizes instead of letting the 5000 determine sheet and envelope size.