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We have an EFI 16h and one of the printheads needs to be replaced. We have a service contract but it doesn't cover the cost of printheads (I won't name the vendor to save that discussion for another time). We have been given wide ranging replacement cost, as high as $22k for a single head. All...

We ran a job on Stone Paper (made from Calcium Carbonate rather than pulp). The normal description of this is that the job bricked but with a twist. Sheet 1 is stuck to sheet 2. Sheet 2 is Not stuck to sheet 3. Sheet 3 is stuck to sheet 4. Sheet 4 is Not stuck to sheet 5. And so on. Job was...

We recently put in a Konica 1085 with a Creo Rip. We are able to ping the Rip from all of our prepress workstations (mostly Macs). Over time, the hot folders become unaccessible by all of the workstations except 2 stations that are have OS Yosemite on them. Other workstations have slightly...

We are starting to run the Kodak Sonora plates, switching from Sword. We have to run our waters up on high to have minimal scumming. And most times we have to stay on high to run because of scumming. We are told that the form rollers pull off the non-image area emulsion and is supposed to come...

I have a customer that wants large quantities of business cards with 4 rounded corners. We have always done this by diecutting on a windmill. This customer freaks out over the tick marks required to hold the cards in place before punching out. We have tried several ways, including sanding the...

We currently have a Xerox 4110 and a Xerox 700. We are looking at adding additional equipment and are shopping all of the vendors. It seems to me that if we were to purchase equipment from a second vendor (and keep the Xerox's), we would benefit by the additional capabilities and idiosycracies...

Does anybody have a standard calibration internal procedure they would be willing to share. We get inconsistent results on our 700. Run a one-off proof today and tomorrow the color is quite different. Exact repeat of a job from last week and the color is significantly different. We are...

I have a customer that has film from an old job, (2 color job). There is duotone photograph on the piece they would like reproduced. We are all direct to plate and are unable to handle the film. Scanning the printed image didn't give very sharp reproduction. Is there an easy way to utilize...