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It sounds like this company was able to sell prinergy without any issues. But then after reading his experience you may not want to keep it. good luck.

You are lucky to be able to switch in this economy, the rest of us must deal with poor Prinergy support and the overtime due to excessive downtime for what turns out to be known issues that prinergy 'experts' are not aware of: Requested setup support and told its customer installable...

None of the Creo techs ever solved a single problem on our equipment by using their diagnostics. Every single hardware problem was quickly and easily diagnosed by the symptoms by a field engineer. Creo never noticed this maybe Kodak will.

A few more to consider A few more to consider Printer Presence PrinterPresence - Product Information - Pricing Information Websites for Printers Pricing Plans

PrintSmith PrintSmith We have been using PrintSmith for many years and are happy with the program: 1. job scheduling module 2. job tracking module for people in the plant to put in their own work times in a computer in their dept. for each job 3. compares job cost versus job estimated 4...

PACH, Since you asked; Creo has the poorest support due to finger pointing. I'll be the first to acknowledge that there are many talented and dedicated Creo people, but its basically a company culture of finger pointing. Prinergy has the worst support, especially when it comes to hardware...

We are in the same area as KW in the US and our Kodak support is poor as well. SUPPORT GETS WORSE WHEN WE MENTION ITS THE SAME PROBLEM. The managers in our area are completely ineffective. ASKING FOR THEIR HELP AND IGNORING - THIS HAPPENS TO US! Same ongoing problems, same finger...

Might be a bad sector a hard drive that's going bad. We've lost files that way before.

We used to have a Creo rip with our Xerox. It was strong on color management and imposition. Unfortunately, it seemed to be a finicky rip and very few Xerox people were well trained on it because most customers have Fiery rips. We now have a Fiery rip. The newest version adds a great deal of...

Prinergy is alive....what about support? Prinergy is alive....what about support? You are correct - Kodak basically inherited Prinergy self serve support after acquiring Creo a few years ago. Since any workflow is a major financial and production investment for any printer I certainly hope...

Prinergy is dead....what about support? Prinergy is dead....what about support? Moving forward, the real question becomes what is Kodak going to do about improving prinergy support for current customers? Our previous rip was with Heidelberg, an excellent workflow with the best screening and...

Prinergy Evo vs Connect We have had a lot of ongoing support problems prinergy. Something to consider as well. jb

Rampage to Prinergy? Both systems have good features. Prinergy support has too many ongoing unresolved issues....can't recommend prinergy due to poor support.