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Not yet, but the tech was out here the other day to look at it. I guess he missed some patches when he was here last time, so he's coming back to install them in a day or two. Additionally, I found out that the reason we haven't switched to a newer Fiery version was that when we tried to in the...

It's CWS 5. Quite honestly we haven't updated mostly because we weren't aware there was a newer version. I've caved and called the tech out to see if he can fix the issue on this, so I'm planning on asking about updating CWS to the newest version then as well.

The product is a 7"x9" booklet. It's being printed on letter sized paper and cut down to the finished size. The InDesign document is set up as an 8.5 x 11 sheet, with the cutting guide as a 7x9 outline on a separate layer. I really can't imagine a world where this is the issue. We've been...

Here's an example of the "sometimes": This morning, I printed a 36 sheet, double sided document, printing from InDesign. I printed one copy with the cutting guide layer on to check the registration. Linked screenshots were the printer settings used. It worked perfectly, registration, no...

Even more bizarre: the issue seems to be related to the delivery end. If the destination is set to "Auto Tray Select", then SOMETIMES it flips every fourth page. If the destination is set to "Finisher Shift Tray" then it seems to work fine? I'm absolutely baffled on this one.

The machine in question doesn't even have a document scanner. It's used for production only. As for the reinstallation issue, we have an odd issue with our power (It's a city power grid thing, we can't do anything about it) that occasionally screws with the Fiery connection, and causes the...

It's happened from multiple computers, using multiple different artwork programs. It's not tray dependent, and importing the file directly into CWS doesn't change the result. The "Rotate 180" command is set to Off by default on all of the computers, so no dice there. Honestly, I'm like 90%...

Our Ricoh suddenly stopped connecting to Fiery altogether, which prompted the call to get the technician out. He found that the Fiery PC tower needed a new fan, and that the printer needed to be reinstalled to the Fiery server. So I guess technically yes, but we've had to do similar...

I've tried this, with no luck. It's the most unhinged issue I've ever seen. All my settings that I can see are exactly the same as before the tech was here. The weirdest part is that it appears to be an issue with printing documents that have multiple artboards/pages. If I'm printing 20 copies...

I have a Ricoh Pro C7100x. Recently, we had to replace a fan in the Fiery Command Workstation PC tower that controls the Ricoh, and then reinstall the Ricoh to Fiery. Ever since then, it has this incredibly bizarre issue where it flips every fourth page upside-down. This only happens when you're...

We changed out the developer unit and housing, and the black drum. It's been two days, and I've done a few production jobs that went just fine, so fingers crossed that the problem is finally fixed. We've thought it was fixed in the past though, so I'm not exactly holding my breath. Thanks for...

Update: The PCU cleaning unit was replaced (regular maintenance), didn't make a difference, as I suspected. The charge roller is practically brand new. The developer housing hasn't been touched since before we got the machine over 4 years ago, and the developer unit is like 80% of the way to...

We've gone through a lot of different issues, we thought that the issue was due to weird paper catalog settings at first, and then a few other minor issues, but still nothing. I don't think the tech has taken a look at the developer at all yet, I'll bring it up next time he's here.

My Ricoh doesn't actually have a copy function, so no glass to get dirty in the first place. The PCU cleaner is getting replaced soon, but the issue has been going on for far longer than that unit has needed replacing. I don't think we've tried to do anything with the developer or developer unit...

I've been banging my head against the wall for weeks with this issue. I have a Ricoh Pro C7110x that will print about three sheets just fine, and then start getting this horrible, really heavy scumming over the entire sheet - almost like it's trying to do a very light flood coating. Images are...