3 year Printer deal, 5 year Service agreement!

[Prolly]

Hi All

I’m after some advice please.
We took out a 3 year printer deal which has now ended (printer was never up to scratch).
We have returned the printer to the supplier as requested by the finance company.
We have now been billed several thousand pounds by the supplier as the Service agreement we signed was for 5 years! This is for a cancellation fee.

Has anyone else come against this and if so what did you do?

Prolly

 

[AverroesDesign]

Who was the printer with and was the service agreement with a different company

 

[Prolly]

I don't want to name them just yet.
The printer and service agreement was through them (although we actually paid a finance company the rentals).

 

[AverroesDesign]

What printer is it

 

[Prolly]

Canon printer

 

[AverroesDesign]

Ah with Canon I wouldnt really know much however reality of it is you should have been more observant to what you sign however on the flip side they should have made you aware that you are committing to a service agreement that exceeds the duration of your lease.

 

[narseman]

Start reading the fine print closely. Have a lawyer read it.. Worse case, complain loudly of being decieved to as high a manager as you can reach.

 

[pdan]

I'm thinking Glass Bottle, Kerosene and a rag...

 

[dabob]

You might think that but NEVER NEVER write it down or say it . . . just call your good friends and tell them to bring tarps and shovels . . .

 

[Possumgal]

They probably figured you'd upgrade to a newer model printer after the three years was up and the service agreement would have been still good. Still, not everybody upgrades. There should be an "out" somewhere in the fine print.

 

[Prolly]

Thanks for your comments guys.
Possumgal - I think you are right however, there is no 'out' in the fine print unfortunately.