Acrobat Crash during PitStop Preflight

[pronto]

Hi Community,

I try to debug an annoying problem with Acrobat Pro on Mac in conjunction with Acrobat Output Preview and PitStop Pro. If an user opened several PDFs and do a color check in output preview, followed by a preflight check with PitStop Pro (version 9 and above) bit by bit, Acrobat crashes maybe after the third or fourth PDF.

Here is a link to an exaple crash report: AcrCrash - Pastebin.com

Is there anybody out there who can help with a clue to fix that problem?

Thx in advance & Bye Tom

 

[gabrielp]

Looks like that (SIGBUS) exception could be caused by faulty RAM. Might want to rule that out before troubleshooting any further. I think Apple has a utility to test memory: Using Apple Hardware Test - Apple Support

 

[pronto]

Servus Gabrielp,

Looks like that (SIGBUS) exception could be caused by faulty RAM. Might want to rule that out before troubleshooting any further. I think Apple has a utility to test memory: Using Apple Hardware Test - Apple Support

I cannot believe that because we have this on at least 10 Macs. With so many faulty RAM we would expect more problems.

Thx & Bye Tom

 

[abc]

Did you contact Enfocus support yet?

[email protected]

 

[DCurry]

I frequently get crashes if I leave Output Preview open and go between documents. Haven't tracked it to a Pitstop issue, though.

 

[pronto]

I frequently get crashes if I leave Output Preview open and go between documents. Haven't tracked it to a Pitstop issue, though.

I agree with you, the crash is probably caused by the output preview instead PitStop but Adobe says that they are not responsible for this issue, if the crash is in connection with a third party plugin. So I thought that maybe there is anybody in Acrobats orbit who worked around this issue, ideally with a positive response... ;-)

Thx & Bye Tom

 

[pronto]

Did you contact Enfocus support yet?

[email protected]

Yes they told me that the output preview is responsible for this problem.

Thx & Bye Tom

 

[pronto]

Servus abc,

there is another aspect why I try to sensitize just you, I have heard that you (Belgium Enfocus Team in particular) have a short wire to the Acrobat development team. So your signature let me believe to have found just the right one ;-) Maybe you can do me a favor (and for many pretty prepress bunnies too) and try to ask the person in charge by Adobe how we get rid of that annoying problem.

Do you?

Thx in advance & Bye Tom