To Farshad and other people who don't care making a difference between posting help messages in the public area vs. private messaging, after much thought and consideration I guess you don't want to actually help people in need. Describing small bits of information extracted from complicated service procedures to a newbie will most probably deepen his sorrow, he's not going to solve his problem because you don't give him an easy fix. Putting tools such tools in the wrong hands only adds to the confusion, be it avdiag or shell or whatever service routine. No, I am not related to Agfa or VladCanada in any way, just speaking my own mind thank you.
.
Dear Maxon, I am very much confused about your comments, but I am also happy that somebody brought this one up. Please note the followings:
1- Instead of privately posting a message, I rather to do it publicly, in case any other members facing the same problem.
2- My intention is to help people to solve their technical issue ONLY. I have always mentioned in my postings that if somebody isn't familiar with the machine or doesn't have the tools shouldn't be touching anything in first place. If my answers are hard to understand for you, it doesn't mean that same will be applied to others.
3- In most of my postings, I have got 100% satisfaction . How ever, ValdCanada is doing an excellent job as well.
4- If you are worried that I and other service people shouldn't be making any money and have to do everything free of charge, you are mistaking. This isn't the Charity foundation, I can do so much on a forum and it is enough for a somebody with little knowledge of the machine to solve the issue. I support my customers with best technical information and lowest Spare Parts cost offered in the market, but in most cases they solve their issues by themself. I am very much proud that people solve their problems. I am very sorry for big companies who treat people like this.
Maxon, I am very surprised to see that you write this, trying to look I and other support people like evil. The evil are the big companies which kick their service engineers, R & D People and sales people out with out any consideration for the years of dedication and hard work that they put forward in order to promote their products. However, I have never been fired from any company.
Talk to VALdCANADA he can provide you with updated information.
Hope this will help to make you understand that we aren't enemies, we shouldn't need to post anything here and in the real life the owners have to call their local service provider instead of posting their problems here, but we all know due to high cost of service and support they post their Technical Issues here.
I couldn't find anything in your print planet profile, but if you are working for big companies, kindly have some consideration for your customers. It isn't fair to sell them parts and your services
ONLY.
Wish you all the best.
