Esso job queue

[MarkEllis]

Im new at this company and what I am experiencing is frustrating! Myself and 2 other Prepress guys are launching tickets to rip/Trap/Soft Proof and if 2 people rip a job at the same time
one of us will receive an error and thus have to re-rip. Is there a simple solution to solve this? Do I need to buy a second R.I.P or is a costly Esko service call in order.

Thanks in advance!

 

[WI-Flexo]

I think it has to be something in your ticket. I was thinking you may need to purchase an additional Esko "worker". But even with 1 worker the task should just wait for the first to be completed. What is the error specifically?

 

[PDL]

Another venue for answering questions about Esko products is the Esko Users Forum. You can get to it by going to http://esko.com/support and clicking on "Esko Users Forum" under the Support area. (see screenshot ) You will need your Customer ID to register for the forum. Right clicking on the task that is erring to get the log info would be helpful as WI mentions.