suess
Active member
Hello!
I have been reading posts here for a while and finally registered to post. Currently we have a km c6500 and IC-304 with ver. 2 running.. I have several PC's that are able to submit jobs to the Hold Que etc... One PC in particular where nothing has changed is no longer able to print directly from any native application (ie.. indesign what ever) .. as soon as we design the file and then save etc.. and choose "print" and select the appropriate creo printer then we get an error.. which is generally the same every time..
"XXXXX program has encountered a problem and needs to close... we are sorry for the inconvenience."
I have tried recently to uninstall and reinstall the printer to the machine etc.. removed all drivers.. still no luck or reason for this to happen.. We do have a work around to simply go to the RIP and import the job as a PDF. My best guess is a problem with java which I have also reinstalled etc.. seems the creo print dialogue never opens (which uses java)..
if i failed to mention anything i apologize but im a bit lost at this point as what to try to resolve the problem.
I have been reading posts here for a while and finally registered to post. Currently we have a km c6500 and IC-304 with ver. 2 running.. I have several PC's that are able to submit jobs to the Hold Que etc... One PC in particular where nothing has changed is no longer able to print directly from any native application (ie.. indesign what ever) .. as soon as we design the file and then save etc.. and choose "print" and select the appropriate creo printer then we get an error.. which is generally the same every time..
"XXXXX program has encountered a problem and needs to close... we are sorry for the inconvenience."
I have tried recently to uninstall and reinstall the printer to the machine etc.. removed all drivers.. still no luck or reason for this to happen.. We do have a work around to simply go to the RIP and import the job as a PDF. My best guess is a problem with java which I have also reinstalled etc.. seems the creo print dialogue never opens (which uses java)..
if i failed to mention anything i apologize but im a bit lost at this point as what to try to resolve the problem.