We have a problem and I can't figure out what the deal is. When I send pdf files from my machine to our bizhub 6500 we are losing up to .25 inch in size on the long edge and a sixteenth (or less) on the short edge. So, an 8.5x11 image will end up 8.43ish x 10.75ish when printed 2 up on an 11x17 sheet.
The only thing that I can see that is happening is that the measurement from my end, which is all in inches is getting to the bizhub in points and the point measurements at that end are not the original measurements when converted back to inches.
Being relatively new at this shop can anyone tell me why this is happening and how we can fix it? I have checked the settings at my end and everything seems to be right. (page print sizes etc. are correct dimensions) I'm guessing that there is some setting over at the bizhub end that needs tweaking but again, I don't know much about that end of the shop.
Today we are experiencing this issue on 13x19 paper. I was wondering if the size of the paper might be part of the problem since that is pretty much maximum size from what I'm told. However, same file was printed yesterday on 11x17 and it did the same thing.
Can anyone shed some light on this for me? Any help would be greatly appreciated.
The only thing that I can see that is happening is that the measurement from my end, which is all in inches is getting to the bizhub in points and the point measurements at that end are not the original measurements when converted back to inches.
Being relatively new at this shop can anyone tell me why this is happening and how we can fix it? I have checked the settings at my end and everything seems to be right. (page print sizes etc. are correct dimensions) I'm guessing that there is some setting over at the bizhub end that needs tweaking but again, I don't know much about that end of the shop.
Today we are experiencing this issue on 13x19 paper. I was wondering if the size of the paper might be part of the problem since that is pretty much maximum size from what I'm told. However, same file was printed yesterday on 11x17 and it did the same thing.
Can anyone shed some light on this for me? Any help would be greatly appreciated.