Is my CTP Laser diode DEAD?

[lojasyst]

Hello People

We have a Creo 3244 CTP, the equipment stopped to burn plates suddenly so looking in to service shell client of the console I see the following message:
Error 17693 HEAD: Timeout waiting for LASER OK

The technician upgraded the firmware to 2.0 version but the problem persists and he told me that maybe the laser is damaged. I am surprised because the laser is only 1750 hours.

So I ask

Where can I find a new laser diode?
How much would cost?
Who repairs creo heads?

Thanks

 

[spectrecom]

Oh that hurts!!!

Oh that hurts!!!

Oh that hurts!!! Let's hope the tech is wrong and it's an easy fix.... $30,000 from Kodak.... that's why we like selling Screen CTPs, only need to change 1 diode at a time. $1,500....

 

[spectrecom]

I do know a company that repairs heads but you are still looking at $20,000 but I guess that's better than 30K... I can look for a used head if you want...

 

[melissa]

Yep, $30,000 from Kodak. Just replaced one in our Trendsetter.

 

[fiatlux]

Yep, $30,000 from Kodak. Just replaced one in our Trendsetter.

To Melissa and lojasyst

Do neither of you have a service contract that covers the imaging head?


FL

 

[VladCanada]

Everybody hopes for better things than the reality...

 

[fiatlux]

Everybody hopes for better things than the reality...

And that is supposed to mean.....?

FL

 

[lojasyst]

spectrecom, what would be the price for a used head?

 

[melissa]

No. We have actually found that it costs us less to budget for maintenance on our Trendsetter than to have a service contract. You will have to do the math for yourself, but I can assure you that Kodak does not loose money on their service contracts. The Trendsetter has been a stellar machine. We have owned it for more than nine years now and over that time the maintenance costs have been lower than any service contract.

 

[PACH]

Spectrecom, If Lojasys would have had a Lotem, then ALSO only 1 laser diode would had to replace. So you can not compare the Trendseter with the Screen CTP. Owners of CTP systems work out what is more cost effective; buying a service contract or paying for service and parts when required.