Hi all,
We have had a KM 5501 for a while now, and it consistently has difficulty with gloss stocks. Running even a small number (1,000 or less) of leaflets generates a significant amount of waste because of jamming. The rollers from the tray seem to slip and skid on the stock. Our engineer just keeps recommending that we clean them with rubber cleaning fluid, but that only seems to help for a few minutes. Used to use a 130 g/m2 stock consistently for leaflets, but we have since been using a 170 g/m2 stock on recommendation of KM. The change hasn't made much of a difference. Does anyone know any tips or tricks to make this stuff run better? Or should I just start ordering in silk stock?
Any suggestions would be greatly appreciated. If you have one of these machines and you don't have this issue, please let me know so that I'll know that it is a service issue.
Thanks,
-Nathan
We have had a KM 5501 for a while now, and it consistently has difficulty with gloss stocks. Running even a small number (1,000 or less) of leaflets generates a significant amount of waste because of jamming. The rollers from the tray seem to slip and skid on the stock. Our engineer just keeps recommending that we clean them with rubber cleaning fluid, but that only seems to help for a few minutes. Used to use a 130 g/m2 stock consistently for leaflets, but we have since been using a 170 g/m2 stock on recommendation of KM. The change hasn't made much of a difference. Does anyone know any tips or tricks to make this stuff run better? Or should I just start ordering in silk stock?
Any suggestions would be greatly appreciated. If you have one of these machines and you don't have this issue, please let me know so that I'll know that it is a service issue.
Thanks,
-Nathan