Seems that we are back in Covid Era. We've installed a new C12000 from Konica in september.... first service call in november with is pretty good at more than 335000 clicks. Drums were over 150 to 200% used but quality was still ok until one gave up... 3 weeks later still waiting for drums replacement - we are on service contract whith them. We are now sending our work out and are quite late on deliveries. They say that a container is stuck somewhere and it will eventually be resolved (we are in Canada). Anyboday having this type of issues?
Konica Minolta C12000 supplies issues
- Thread starter DiVision
- Start date
jwheeler
Well-known member
Can you please expand on this @Robohopar ? We're due for an upgrade and we're considering two KM C14000's or Ricoh C9500's.
Constantly having electrical boards going out. Second time this happened. We had to completely swap the fuser because they couldn’t figure out why the fusing belt kept walking out. I have copy quality issues during long runs. Seems like discoloration streaks along the long side of the sheet. Constant corona wire issue. I have about 500k clicks on the machine since September ‘24. If I had room I’d definitely pick up a Ricoh 9500 to try it out.
We do weekly quality cleaning on the coronas and do calibrations on it. Since it’s so easy with the IQ501 we do it often. Luckily my service team is great to me and the guys at POA show up pretty quick and give a good effort to stock up some parts at my shop. Even with all that, still end up with down time.
We do weekly quality cleaning on the coronas and do calibrations on it. Since it’s so easy with the IQ501 we do it often. Luckily my service team is great to me and the guys at POA show up pretty quick and give a good effort to stock up some parts at my shop. Even with all that, still end up with down time.
jwheeler
Well-known member
Thanks for sharing the details. Wow, you do a lot of volume! Too bad you don't have the space because you should definitely have 2 machines to split that up and for redundancy during downtime. Do you still have the Canon shown on your website?
thanks for the input, we did not have any of those issues yet with ours - quality is not as good as it was on our 6100, registration is less constant but nothing dramatic
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Sounds like a good reason to demand that they at least double the amount of supplies that they let you keep on hand. I hate to hear these excuses for why a print shop can't get the supplies they need. If the supplies are available in the US the vendor should next day air them to you in Canada at their expense. If you're lease payment is late you can be sure they will wack you good with a late charge.
Hopefully you're up and running again very soon!
Thanks, as of now, they won't even return calls... difficult to plan anything. Never seen anything like that and I am not new on the block. Not the kind of supplier that we can count on
MailGuru
Well-known member
Totally Unacceptable!
At the company I worked for before I retired, we had Service Level Agreements with several of our customers that dictated a 48-hour turnaround. Being down 3-days, much less 3 weeks, would have bankrupted us.
We were running Xerox 2100's and they never questioned how much toner, drums, etc we kept in stock, so we always had a pallet or two on hand at any given time
At the company I worked for before I retired, we had Service Level Agreements with several of our customers that dictated a 48-hour turnaround. Being down 3-days, much less 3 weeks, would have bankrupted us.
We were running Xerox 2100's and they never questioned how much toner, drums, etc we kept in stock, so we always had a pallet or two on hand at any given time
Having good relations with competition around saved us for sure... and making sure that Konica's reputation suffers
Seems a canadian issue, I have checked around and nobody has drum parts anymore
PricelineNegotiator
Well-known member
Go drive to the parts warehouse. Pretty simple answer.
The Copy Guys
Member
I'm showing them in stock here in the states. I would have to confirm that they are indeed on hand Monday. If so, I can ship one to you.
that would be extremely appreciated. Keep me posted
I’m just curious to know…. You guys that have downtime for days or weeks at a time do you request any type of compensation?
I’m not sure how each person handles this, but I’m sure there are some people that are more aggressive than others might be even worth opening up a thread about this if there isn’t one.
I’m not sure how each person handles this, but I’m sure there are some people that are more aggressive than others might be even worth opening up a thread about this if there isn’t one.
MailGuru
Well-known member
We used to save bad/defective prints in a box beside the printer, and, would get credit back for them (Xerox).
I don't know, but, if I were an equipment vendor, I would not agree to compensating for down time. Too many factors out of my control (shipping, parts availability, available repair personnel, weather, use exceeding duty cycle, using substrates not within specifications, operating environment, etc.)
I don't know, but, if I were an equipment vendor, I would not agree to compensating for down time. Too many factors out of my control (shipping, parts availability, available repair personnel, weather, use exceeding duty cycle, using substrates not within specifications, operating environment, etc.)
They usually don't compensate - but you do buy a contract service, and they are supposed to give you support in a reasonable delay - unless they have a good reason like Covid or extraordinary events (act of god). In our case, we had to print elsewhere and we will get compensated for the direct cost that was incurred (invoice from the other printer).
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