Are you running a material that might have a lip to it...like label stock, or magnetic material for instance? If so, make sure you turn off "Double Sheet Detection" in the paper tray settings on the machine panel. If it's just regular paper, then you might need to have service check the double sheet sensor as it could be mis-reading.
I Want to Invest in Inkjet, But…
Over the past few years I’ve watched a group of transactional and direct mail printers strategically shift from monochrome toner machines to full-color toner and inkjet presses. Most banished old black-only toner boxes but kept their color toner devices around because they anticipated needing both color inkjet and toner presses to meet customer needs. They were right then and continue to be right today. Because toner and inkjet can be better together.
Read the Post