@jwheeler ,
Thanks for shedding some light on our issue. I was thinking exactly what you responded with. But I am not the one with many years dealing with KM. This is our first KM Machine, before that we had a Ricoh 7110x with a Fiery. We have the IC-601 for our C12000. Other than the issue posted here I absolutely LOVE this machine. Printing envelopes is a DREAM on this thing once I figured out how to get them to run smoothly. I took the legs off the conveyor belt from our other envelope printer and it sits nicely on top of the IQ-501 and butts up against the output from the RU-518.
Long story short, Our KM Dealer is coming Monday and we told them to wipe it all clean and start fresh. If the problem still persists, then the machine swaps start happening. Until we get this issue sorted out, the IQ-501 is basically a glorified densometer LOL.
One other thing, with our Ricoh we had to get 2 1-Phase Buck/Boost Step-Up Prewired Transformer because our 220 line voltage would drop lower then the requirements of our old Ricoh but was in tolerance in the eyes of the Hydro company. Now our C12000 does have 2 XG-PCS-L630. I'm no electrician but I don't think they are the same. What are your thoughts on that?
Thanks for shedding some light on our issue. I was thinking exactly what you responded with. But I am not the one with many years dealing with KM. This is our first KM Machine, before that we had a Ricoh 7110x with a Fiery. We have the IC-601 for our C12000. Other than the issue posted here I absolutely LOVE this machine. Printing envelopes is a DREAM on this thing once I figured out how to get them to run smoothly. I took the legs off the conveyor belt from our other envelope printer and it sits nicely on top of the IQ-501 and butts up against the output from the RU-518.
Long story short, Our KM Dealer is coming Monday and we told them to wipe it all clean and start fresh. If the problem still persists, then the machine swaps start happening. Until we get this issue sorted out, the IQ-501 is basically a glorified densometer LOL.
One other thing, with our Ricoh we had to get 2 1-Phase Buck/Boost Step-Up Prewired Transformer because our 220 line voltage would drop lower then the requirements of our old Ricoh but was in tolerance in the eyes of the Hydro company. Now our C12000 does have 2 XG-PCS-L630. I'm no electrician but I don't think they are the same. What are your thoughts on that?
