What Good Printing Companies Do InsteadClear written policy: “No job is expedited without production manager/plant manager approval”
Priority system (e.g., Standard → Rush → Crash → “Drop Everything” with escalating rush charges)
Sales is incentivized on margin and customer satisfaction, not on how fast their pet jobs run
Regular production meetings where sales can plead their case, but production has the final say on feasibility
Bottom LineThe sales manager has the responsibility to sell jobs with realistic deadlines and to communicate urgency to scheduling — not the right to unilaterally decide his jobs print first. Doing so without authorization is usually considered abusive behavior and damages morale and fairness in the shop.If this is happening where you work, it’s a management/policy problem, not a perk of the sales manager’s position.