What to expect
What to expect
Andy,
I believe you went from a Xante to OKI - they are the same engine with some minor tweaks. So in a sense, you jumped out of the fire, and then back in.
I bought an OKI 9600 3 years ago and tried to print everything you are having issues with. I concur, it can't handle those demands, at least not consistently or economically. But I bought 6 more (2 9600, 1 3640, and 3 9800's).
I'm printing envelopes and bond sheets only, and while there are issues, it's a great engine which can be run very economically when properly matched to the job. It is essential to realize this OKI line is just an office machine. Given that every consumable is user replaceable, I think a service contract is a waste of money.
As regards the claims that it can run an acceptable image on coated and perfect graduated tints is probably a misrepresentation. But what constitutes acceptable is open to interpretation. The other issues are more or less an extension of the fact that heavy stock will wear down the imaging drums in a real hurry. You may get a few hundred decent sheets, but after that it's downhill.
I would say that had you purchased one of their new proColor line printers (
OKI proColor | Products | OKI) you might have a real case.
Digital is full of lessened expectations - note the woes and wailngs of those on this board who have invested $20 to 50 thousand and still can't get dependable output.
Good luck in your appeal.