We purchased ePace in December of 2009 and started our set up in March of 2010. It took that long to get a server in place that would work, get an implementation team together to help us and get started. We did set up until November 1st, then went live--with an implementer on site. It is now June of 2012, and we are still not set up enough to be able to use epace functionally. We continue to use 2 systems to reconcile. With each new upgrade, we have about 25 hours of work to get our system back to the way it should work, as they make huge changes, which they don't tell you about until you upgrade and something does not work. We have worked with upper management at EFI and Pace to solve some of these problems, but we are still not satisfied. We too were sold a "Package" of modules, promised it would work the way we expected, and when we went live, the things that were "Selling" points for us, were no longer available in the version we were using. They "Upgraded" and took out most of what we wanted. To make it worse, we also went with DSF for our W2P. DSF works fine for the most part, but the integration with pace is horrible. You can collect a customers credit card information, but it won't process and provide payment info to epace without a ton of manual intervention. How is that helpful?
Enough of a rant. If we had to do it over again, we might have waited for the newest version of PrintSmith to come out, and just upgraded that (that is our old software, which we were really happy with, just not the W2P portion). Now that we have purchased epace and went through 2 years of set up, they tell us DSF is compatible with PrintSmith, although who knows if the integration with PrintSmith is any better than epace.
Service is a joke, with lots of emails that tell you nothing, no follow up, and most of what we consider "Bugs" become enhancement requests, which we can have fixed if we pay? I thought that was what we paid a monthly service fee for, but who knows. However that being said, no one has great service.
We looked at Avanti, but it was too limited for our shop, which is a mix of digital and offset, mailing and fulfillment.
Hope this helps.
Kristie