Hi everybody, since we upgraded our Prinergy system from 2.3.1.5 to 3.1.0.6 we observed a very slow performance during the normalize process, when refining a Postscript file. +We detected the slow perfomance only with Postscript files with pictures included+. PDFs with High-Res pictures or even PS files without pictures are refined with no performance deviation.
For example, in our early version of Prinergy, it usually takes about 5 minutes to refine a 32-page with a High-Res PostScript file. Now we spend about 30 minutes to refine the same PS file.
Up to now, we tried the following suggestions and steps suggested by our Kodak local dealer personnel
1) TEMP and TMP system environment variables could be set incorrectly in our server. So we checked our variables, and changed the values according to the parameters suggested (+E:/temp+, etc.)
2) After shutting down Prinergy, we deleted all the contents inside of +E:\Temp+, and rebooted the server. After rebooting, we deleted again all the files and folders of the same location, and restarted Prinergy.
3) We uninstalled our new Prinergy license, and applied an early one, in order to test the old OEM Heildelberg JTPs, with no sucess in refine performance.
4) We changed some settings in our refine process plan in order to check the performance, deactivating some options as "Apply Acrobat Rotation", "Thicken Thin Lines", and disabling resampling Color and Gray images, according to the follow-up received. As a result we still experienced the same slow refine process now spending about 25 minutes to refine the PS file.
5) We used as input files postscript files created in different desktop publishing softwares, in order to test the integrity of our native PS file. All the PS files with pictures had the same slow refine.
6) The eCentral site (Prinergy update page) strongly recommends upgrading the RAM memory of the Primary Server to 4Gb to maintain the performance. So we upgraded the RAM memory to 4Gb to test performance, with no success.
7) We rolled back from the current version of Prinergy *3.1.0.6* to *3.1.0.5* , with no differences.
8) We upgraded again our server to Prinergy 3.1.0.6. Returning to ground zero.
Any one can give me another idea?
Thanks in advance!!
Silva Jr.
For example, in our early version of Prinergy, it usually takes about 5 minutes to refine a 32-page with a High-Res PostScript file. Now we spend about 30 minutes to refine the same PS file.
Up to now, we tried the following suggestions and steps suggested by our Kodak local dealer personnel
1) TEMP and TMP system environment variables could be set incorrectly in our server. So we checked our variables, and changed the values according to the parameters suggested (+E:/temp+, etc.)
2) After shutting down Prinergy, we deleted all the contents inside of +E:\Temp+, and rebooted the server. After rebooting, we deleted again all the files and folders of the same location, and restarted Prinergy.
3) We uninstalled our new Prinergy license, and applied an early one, in order to test the old OEM Heildelberg JTPs, with no sucess in refine performance.
4) We changed some settings in our refine process plan in order to check the performance, deactivating some options as "Apply Acrobat Rotation", "Thicken Thin Lines", and disabling resampling Color and Gray images, according to the follow-up received. As a result we still experienced the same slow refine process now spending about 25 minutes to refine the PS file.
5) We used as input files postscript files created in different desktop publishing softwares, in order to test the integrity of our native PS file. All the PS files with pictures had the same slow refine.
6) The eCentral site (Prinergy update page) strongly recommends upgrading the RAM memory of the Primary Server to 4Gb to maintain the performance. So we upgraded the RAM memory to 4Gb to test performance, with no success.
7) We rolled back from the current version of Prinergy *3.1.0.6* to *3.1.0.5* , with no differences.
8) We upgraded again our server to Prinergy 3.1.0.6. Returning to ground zero.
Any one can give me another idea?
Thanks in advance!!
Silva Jr.