Prinergy is dead....what about support?
Prinergy is dead....what about support?
Moving forward, the real question becomes what is Kodak going to do about improving prinergy support for current customers? Our previous rip was with Heidelberg, an excellent workflow with the best screening and excellent support. Since Prinergy was developed with Heidelberg – something Creo people rarely seem to mention - one would expect an excellent workflow - which it is, and at least good support. Not at all – in fact most problems become reoccurring problems.
After contacting Kodak/Creo we typically turn to other printers for solutions whether software or hardware for what turn out to be known issues – yes really. It’s basically self serve support. Prinergy techs work on the symptoms of a hardware problem instead of replacing the bad part – like everyone else. Isn’t this costly for Kodak?
Interesting that Kodak/Creo people aren’t complaining about that kind of support even when it’s posted on their own forums – not even an obligatory “this is unacceptable, what can I do to help?” No one takes responsibility. Where is the concern for the customer?
The Heidelberg Creo partnership didn’t end all that well and apparently the Kodak Creo partnership isn’t going all that well either……for Kodak or their customers.
Prinergy is dead....what about support?
Moving forward, the real question becomes what is Kodak going to do about improving prinergy support for current customers? Our previous rip was with Heidelberg, an excellent workflow with the best screening and excellent support. Since Prinergy was developed with Heidelberg – something Creo people rarely seem to mention - one would expect an excellent workflow - which it is, and at least good support. Not at all – in fact most problems become reoccurring problems.
After contacting Kodak/Creo we typically turn to other printers for solutions whether software or hardware for what turn out to be known issues – yes really. It’s basically self serve support. Prinergy techs work on the symptoms of a hardware problem instead of replacing the bad part – like everyone else. Isn’t this costly for Kodak?
Interesting that Kodak/Creo people aren’t complaining about that kind of support even when it’s posted on their own forums – not even an obligatory “this is unacceptable, what can I do to help?” No one takes responsibility. Where is the concern for the customer?
The Heidelberg Creo partnership didn’t end all that well and apparently the Kodak Creo partnership isn’t going all that well either……for Kodak or their customers.
