Prinergy OPI SUCKS!!!!!

P

PantherMac

Well-known member
Only Kodak could come up w/ a product that does this:

OPI can't find an image, can't replace, job fails...

Yet, it tells me it managed to find the spot color recipe embedded in the file, that it can't find to do replacement on!

What a piece of ****??!?!?!!!!!!! How do you find the recipe in the file, but not the file?

Sigh.. Thanks for letting me vent.

Something tells me Kodak will issue an update that hides the "found spot color" informational message, to 'solve' that problem....

- Mac
 
Mac,

There is a likely a perfectly good explanation for this...
Open your postscript file in a text editor and do a search for the image's name. Close by (or perhaps at the top of the file), you should see a comment line(s) that says %%DocumentCustomColors - this is the list of spot colors contained inside the placed image. This information was put there by the desktop application that created the PS file. If the hi-res file is not located in one of Prinergy's OPI search paths, then it will not be able to find the file to replace it, but Prinergy could still know the list of colors that were present in the file at the time the thin PS file was created by reading these comments.

Is that the only problem or is the image actually located in one of the search paths and the OPI still can't find it? If the image is present in the search path, the OPI comments in the input file correctly formatted, and it still doesn't get swapped in, then you have a case to say it sucks. (But you should still log a case with the Response center so they can figure out the cause. I promise you we won't "fix" it by hiding the info message about the color recipes)

Regards,
Rob Morgan
Applications Specialist
Kodak
 
Dunno Matt, whatever's under the hood for EVO 4.1.

Hi Rob, Thanks for stepping up (takes a pair!)
Yes, Hires DCS files reside in the same folder as the source PDF I'm trying to refine, and I've pointed the workflow to said folder (tried a half-dozen other locations on the Prinergy box as well).

Sorry, but the last case I opened w/ Kodak Response Center (when I had a support contract), was a 3-year old bug when it caught me, that still wasn't fixed.

Check Case ID 048080 if you're really curious. Almost cost us a customer, the graduation pamphlet for a local college was missing type on the plates (present on proofs/Imposed PDF's)!!!!

When is a proof not a proof? When it's just a print-out (as I explained to the monkey assigned to the case, this isn't just about semantics).

We got 6 boxes of free plates to make-up for the printing costs we had to eat (couldn't charge the customer)... Then a year later, I was told that case was dead, it's now a 'feature request'. FEATURE REQUEST?!??!! That the plates look identical to the proof? That's a "Feature Request"??

Sorry man, I know you're not personally responsible, but this is the stuff that makes people like me buy other people's products (and I'm in Rochester!) There was a time when the Kodak brand warranted the premium charged, but in my humble opinion (and likely many other's here), those days were long long ago (6-8 years by my count).

Thanks.

- Mac
 
Mac,

Sorry you had a bad experience with the RC. I can't add any value to that discussion so let's focus on this OPI issue. I suggested contacting the RC because I don't read these forums all that regularly so you will get a faster response going that route.

If you are sure that the paths are correct, then the next thing to check is the input file. What application (and version) created it? I assume it is Postscript, is that correct? If you output it from InDesign or Quark was "Omit images for OPI" checked on or did you place a FPO proxy? The most likely cause of images not replacing (after missing/incorrect search paths) is missing/incorrect OPI comments in the input file.

If you want, you can put your file (or make a new one with just the image) on your ftp site and send me a PM with the details. When I have some time I will take a look at it.

Regards,
Rob
 
Thanks Rob, I do appreciate the offer of assistance (but the job is off press already... )

Process proofs? The customer will never know.
Thankfully double-burning plates still works.
;)

- Mac
 
More than one would think. I see it used quite heavily at a couple of publishers. But where I do see it out in the wild is with legacy DCS2 files. Otherwise everything is fat PDF/PostScript.

OPI still has a very big role to play though. I guess I'm just weird that way... Much love to Helios!
 
Try getting hardware problem resolved - even for known issues - the Kodak response center always responds with its your software files....... and thats from an 'expert.'

Only Kodak has 'experts' that fail to solve problems.
 
Julio said:
Only Kodak has 'experts' that fail to solve problems.
Click to expand...

And they charge you a hefty percentage of your purchase price for the 'privilege'.

Amazingly, the schmucks in the corner office have no clue why their business is in the toilet (not selling enough camera's). :D

- Mac
 
I cannot for the life of me understand why anyone would consider OPI outdated apart from people who still like time to make a cup of coffee in between working (no matter how fast your machine is). We artwork files and do numerous amends so on average we process every file about 6-7 times before we get approval. If its 2 minutes faster once, it's a whole 15 minutes faster over 7 amends, over 4 artworks that's an hour less!
Prinergy's OPI is the old Adobe/ScenicSoft Color Central as far as I know. It does work fine and the original poster will probably find that he has an image with the same basename as his input PDF file. This wasn't a problem with postscript OPI but with PDF OPI it causes a problem. If input file is called basename.pdf and it calls on a linked file called basename.eps or basename.tif, it will error.
 
7 or 8 years ago we purchased a new Classified Advertising system .... after the vendor's rep doing the install had spent a few weeks on-site getting the liner portion set up he started dealing with the pagination piece .... his question "what's the path to your OPI server" was met with blank stares!

the old system that was being replaced had it built in, and somehow that little requirement hadn't been covered by their sales & spec folk .... so our project lead had to go back to the front office and ask for another $50,000 for a redundant OPI system.

OPI still exists ... pretty painful in our case .... but it exists.
j
 
As a matter of reference, we use OPI to enable our customers to use a thin PDF workflow which is helpful when designers need to compose pages remotely and file sizes are extremely large. It's essentially the same reason you'd use it internally except now the bandwidth limitation is the internet, not the internal network.
 
Bill, that's a great reason to use OPI. It's one of the "old" ways people used OPI, especially in service bureaus/color houses.

Which OPI server are you using?
 
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