Processless plates and dot gain.

[Shurup]

Dear Shurup:

Now that we know where you are, you can be assured that our European colleagues are speaking with the local Fujifilm team to ensure you get the support you need. You should hear from our team shortly.

Thank-you for being a Fujifilm customer.

Kindest Regards
Tony Karg
Sr. Director of Business Development & Marketing
Fujifilm Canada (Graphic Systems)

Thank you very much, Tony!
Now we have good support from local Fuji supplier!
Wonder why they were away from the problem so long before

 

[Shurup]

Shurup,

I will escalate this through the Kodak European support organization.

Thank you for your business.

- Derek@Kodak

Thank you Derek!
Now I'm in contact with Peter and I hope we'll solve the problem together.