Ricoh 9110 Paper Catalog Issues

[cDirect]

Anyone ever had an issue with the paper catalog getting in the way of aligning a tray?

I used to not have this issue but here is the jest of it

Pre-Issue
I could go into the Device Center and align a tray with a specific paper catalog stock in it (not manual setting)

Post-Issue
Can't align a tray with anything but an manual paper setting. The the machine sends the sheet it gives me a Mismatch error.


Conclusion
I am thinking this is a fiery issue and updated it and it fixed the issue with it doing the same thing when i profiled the stock but still doing it when I try to align the tray. Maybe the paper catalog is corrupted? I have had Ricoh out here for 2 days and no dice.

Any help or suggestions would be appreciated.

 

[[email protected]]

Yeah that's what I'm thinking. Export and save your custom catalog just in case and have your tech or SE reload with any newer master versions. If it's not too much effort I'd seriously consider recreating your customs from scratch.

 

[cDirect]

I can program and run jobs just not looking forward to recreating the entire thing.......

 

[cDirect]

Found the issue! The issue is an SP6 patch for Command Workstation. You have to have a tool to roll these patches back you get on the service site from Ricoh. Tech grabbed it and rolled back the API update and the SP6 patch (two completely separate things.
Everything back to normal with profiling stocks and alignment after both were removed.

 

[[email protected]]

Found the issue! The issue is an SP6 patch for Command Workstation. You have to have a tool to roll these patches back you get on the service site from Ricoh. Tech grabbed it and rolled back the API update and the SP6 patch (two completely separate things.
Everything back to normal with profiling stocks and alignment after both were removed.

NICE!! That's what always scares me about patches, which is that sometimes while fixing an issue it breaks another.