Gregnac19, a-l-r-i-g-h-t!!! Bravo!!! A Xerox agent trying to sell something here! Good for you – Nice job! Way to change the pace, but you might want to give gcspec a few kicks in the frying pan (wink-wink). Also, you are going to want to make sure in your following posts that your multiple plural during singular proper usage and vice-versa in your sentence structure is kept to a minimum, because it really works against your defense of Xerox and your attempt to sell. Poor grammar and spelling bugs everyone, but it just downright snuffs out a sale in the “my product and service is better than yours” game. Readers start to draw mental pictures of buck teeth, crossed eyes and whatnot. Bad for business. Anyway, again (and again) we sell controllers for copiers and don’t care which copier you peddle, seriously, we are NOT a KM dealer nor do we ever wish to be – we are a bystander, neutral, but very observant, in the office equipment industry. Xerox has made some very bad decisions over the years, and, just like everyone else, their employees need to have their ego put in check, and the way that corporation does business DOES NOT favor the customer who buys into the product, plain and simple. Not a bad machine, just a very bad corporate infrastructure and an even worse equipment distribution and service plan. A very selfish corporation indeed.
On another note, Trish, try seeking out service from any Konica Minolta dealers instead of Ikon. Some might turn you down, but several would be glad to pick up your equipment, but you have to get out there and make some calls and speak to the right people. There is always a slightly less interest in office equipment sales to pickup pre-existing equipment than there is selling the whole package. Unfortunately that is just the nature of the beast, but you can always find someone who wants your business, no matter how small it might seem. So don’t be discouraged if the first KM dealer you call is turns you down, or is even lame enough to make the comment “No KM dealer will pick your unit up (adding in his or her reason)”. This is a common technique to get you to believe that that particular dealer is the “Know All”. KM dealers, just like all of them, have a few “Car-Salesmen”, and you have to just understand that, and use the same tactics you would in buying a car. See Gregnac19 and gcspec, we have no particular loyalty… we bash and praise all OEM’s equally, and due to the enormous amount of KM dealers, you WILL find many “car-salesmen” amongst those dealers, and more than we have seen with all the other OEMS. It is KM’s quarterly hard push for new sales that bring these characters on-board most of these dealerships. A lot of that has changed though since KM went in and shut down every other one of their dealers in the USA following the Minolta acquisition. Don’t let that scare you off though, there are probably more “friendly” privately owned “mom & pop” and “father & sons” owned KM dealers in the nation than we have seen in any other OEM’s franchise, so there is the good with the bad. A lot of those smaller shops are hard working and eager for your penny per click. So try contacting every KM dealer within a 100 mile radius to get some other options going. The only thing KM dealers cannot get for you right now are the EPROM updates on in the Ikon built units’ main boards should the copier need any updates. All the other parts are no problem and interchangeable from Ikon clone to KM true-models. I know a KM privately owned outfit here in Chicago that has taken on over a dozen Ikon rebadged c6500 units and KM corp is fine with it. KM is currently in the process of suing Ikon for the rights to reprogram all the Ikon rebadged copiers due to the Ricoh acquisition of Ikon. Canon and Toshiba are also in that class action lawsuit. The Ikon acquisition may be the fall of Ricoh if they don’t get all that red tape figured out because they are losing Canon, Toshiba and Konica Minolta customers by the dozens everywhere in the nation. Anyway, some decent KM outfit should be able to fix your blade issue in no time, so just go to the KM website dealer finder and set it for a 100 mile radius from your location and start making some calls stating that you “have a C6500 clone that you would like to have serviced”.
