Screen PTR8000 Autoloader Sensor Error


All of a sudden yesterday after we loaded a new box of Fuji plates, we started getting:

Error 0323 Autoloader sensor
Intermediate Sensor is off

We thought maybe it was a bad box of plates, so we tried a different box, but the issue continues.

We are able to manually load the plates with no issues.

We have been waiting for a call back from service since yesterday morning.

We do not have a user manual and I can't find one online anywhere, so I can't look for troubleshooting information there.

Any suggestions would be greatly appreciated.

Thank you.


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