I guess the question is, should we let anyone see "beyond the veil," or not let them see anything beyond the front counter/customer service area?
Anytime I've shown people around the shop I feel sick afterwards, first, for wasting my time ..... second, for wasting theirs (they had no clue what they were looking at) ...... and third, for the reason stated above, our processes being snatched up by greedy competitors ..... oh, wait a minute!!!!! I think I may guilty of this in other printer's shops!!!! Yikes!