Our Service Agreement includes the following commitments to our commercial clients:
Your device will be in service 99% of the time. (We can't guarantee that it won't breakdown, but we do guarantee that we will fix it within four hours.)
All consumables and key parts are stored on site – including a minimum of five sets of toners. Additional toners are sent DHL next day delivery
You will have direct access to a local private engineer (who is also available weekends and out of hours at an hourly rate)
There is no minimum billing, and you will be invoiced in arrears
Free, unlimited training – we will even assist you with your first few big rush jobs if required. Advanced training is also available at our head office which will enable your staff to change consumable parts on site.
Ongoing advice on how to get the most out of your press
We pay for your first four hours at a local marketing agency so you make the best of your new marketing opportunity
You will have access to our showroom five days a week for extra work
Assistance with pricing and invoicing where needed
We pride ourselves on our flexibility and willingness to provide the best service possible. So, if you have any concerns or would like to discuss an area in more detail, we would like to hear from you.