Xerox Customer Advocate

[Stickman42]

This title was for a Xerox employee who acted on behalf of the customer (me/us) when added help was needed. Does anyone know if this position still exists? If so, do you have a contact #? All my Googling has come up empty.

 

[gordo]

If you haven't already you might try:
Mary Novick
LSS Black Belt & Customer Experience Mgr at Xerox
linkedin.com/in/mary-novick-392ba62

 

[dlannan701]

This title was for a Xerox employee who acted on behalf of the customer (me/us) when added help was needed. Does anyone know if this position still exists? If so, do you have a contact #? All my Googling has come up empty.

I was always told to call the regular service number and ask for Second Level Support. I am not sure if that was specifically for software issues or if they had specialists dealing with hardware, too. It may vary by state, too, I don't know.

 

[Some Guy]

Carl Icahn's management team eliminated the advocate position. Customer 2nd level is for networking/driver/fiery issues.

 

[Stickman42]

Carl Icahn's management team eliminated the advocate position. Customer 2nd level is for networking/driver/fiery issues.

That is what I discovered. Found an old number for an advocate contact, but it went to the general 800 - XEROX desk. I guess they might have been doing too good a job for us customers?

Thanks all for contributing.

 

[Some Guy]

They did a great job. They would threaten local management an hour to fix an issue before they escalate to the regional VP or higher. They had a lot of power in the old X.

Carl's Team has been laying off positions left and right without knowing what they do or knowing impact to business. They've also outsourced critical roles which should have stayed in house.