Xerox V180 Power Issue

DirkD

Member
Hi, I'm new to the forum and thought I'd see what you all make of this situation. Basically we experienced a power outage
at our location. Afterwards our V180 would not power-up. Xerox came out multiple times (even with a specialist to assist our normal tech)
and could not fix the machine. Xerox's service manager is now saying they've exhausted all their resources and that
my company is liable and we need to contact our insurance company (machine is on a 3 year lease). Nowhere in our
contract is there anything stating our liability in the event of a power outage.

Now I'm without a printer for a month with no solution in sight....frustrating.
 

DirkD

Member
Xerox is the company leasing us the machine. There's a "mis-use, abuse, or neglect" clause in our contract in which we are liable for the machine. So Xerox is saying that were neglectful for allowing the machine to be affected by a power outage. Although we signed off on a CED "Customer Expectations Document" which defines the requirements needed for the V180. Under the electrical requirements per that document only a dedicated 220v circuit is a requirement. There isn't anything mentioning a power conditioner or battery back-up.
 

DirkD

Member
Yeah that just doesn't seem right. Xerox published the electrical requirements and site expectations for the machine. They had us sign off on the document and nowhere in the document are power conditioners or battery backups mentioned. We ran a v80 in the same spot for 7 years without any problems. Not once did a Xerox tech mention the need for a battery back-up or power conditioner.
 

AP90

Well-known member
Yeah that just doesn't seem right. Xerox published the electrical requirements and site expectations for the machine. They had us sign off on the document and nowhere in the document are power conditioners or battery backups mentioned. We ran a v80 in the same spot for 7 years without any problems. Not once did a Xerox tech mention the need for a battery back-up or power conditioner.
I don’t think it’s necessarily the fact they didn’t mention having a bups or anything. It’s that the conditions of your building caused the failure. Regardless if it was under your control or not.

it would be the same as if a power surge caused a fire and damaged the machine. Your comprehensive insurance would be responsible for the machine. I believe it specially says in the lease you are to maintain insurance to cover the machine.

we had a direct lightning strike 6 years ago. Fried every computer we had. Turned it into insurance and they covered everything.

My guess is your SOL and will need to have your insurance cover it as it was a problem on “your end” vs Xerox’s end.

Also, I think there is something in the lease about having a reliable source of power. Not sure what it means exactly but that could be a fall back for Xerox too.
 

PricelineNegotiator

Well-known member
I don’t think it’s necessarily the fact they didn’t mention having a bups or anything. It’s that the conditions of your building caused the failure. Regardless if it was under your control or not.

it would be the same as if a power surge caused a fire and damaged the machine. Your comprehensive insurance would be responsible for the machine. I believe it specially says in the lease you are to maintain insurance to cover the machine.

we had a direct lightning strike 6 years ago. Fried every computer we had. Turned it into insurance and they covered everything.

My guess is your SOL and will need to have your insurance cover it as it was a problem on “your end” vs Xerox’s end.

Also, I think there is something in the lease about having a reliable source of power. Not sure what it means exactly but that could be a fall back for Xerox too.
Agreed.
 

Lorenzo lab guy

Well-known member
I know the barn door is closed now but this might help others. We have a rider on our business insurance that covers our industrial equipment with a very low deductible. Good coverage for very low cost. State Farm.
 

DirkD

Member
Hi all, thanks for your input. We were able to work out a deal with Xerox for a replacement machine. They basically replaced the machine and we had to add about 6 months to lease. So it worked out pretty good imho.
 

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