Xerox V80 pausing while printing after upgrading to a Fiery EX-80

[Davemiller]

Background: My wife runs a small Etsy business doing Baby Shower Invitations and Party Invitations. She worked at a print shop before starting her own business. We are very much amateurs and a very small business. We can do basic maintenance like changing drums, the developer unit, the developer powder, the fuser belt, etc. So we know the basic basics.

We recently upgraded our Xerox c550 to a Versant 80. It came with the Bustled EX-i and printed fine with no pausing. When we upgraded to the Fiery EX80 it pauses after about the same number of sheets each time. After 5 or 6 prints, it pauses and says printing will start automatically. When I change the network speed on the printer, where the pauses are happening changes, but they still happen. I am guessing it's a windows 10 setting or a network setting on the computer.

Does anyone know what's going on or can give us some direction on what it could be? Any help would be much appreciated.

 

[SoggyWinter]

if you don't get an answer here, try searching and/or asking in the Fiery Communities.

Fiery Communities

communities.fiery.com

 

[SoggyWinter]

if you don't get an answer here, try searching and/or asking in the Fiery Communities.

Fiery Communities

communities.fiery.com

Also, let us know what the fix is!

 

[REHSR]

Sounds like the same issue I had when moving one my units and rearranged the print room.
Even though it shouldn't matter these days.
I used a standard CAT5 end to end cable.
I found by replacing that with a CAT5 Crossover cable problem was solved, seems some of the older units have finicky Network Cards.

 

[Davemiller]

Also, let us know what the fix is!

Thank you, that is a very good suggestion.

 

[Davemiller]

Sounds like the same issue I had when moving one my units and rearranged the print room.
Even though it shouldn't matter these days.
I used a standard CAT5 end to end cable.
I found by replacing that with a CAT5 Crossover cable problem was solved, seems some of the older units have finicky Network Cards.

Thanks for the input. I tried a few different cables and no luck. It may be one of the network cards conflicting with something else. When we first got the EX80, the network on the motherboard was conflicting with the imaging unit, and wouldn't allow it to work. So the guy that built it for us sent us another network card. So we have 2 network cards plug into the PCI.

Even if we print blank pages, every 6 pages it pauses. Ill keep trying but thank you so much for suggestion.

 

[gazfocus]

We had some issues(not the same issue though) with our integrated fiery on our Xerox Versant 80 and the engineer said you need a crossover cat5/6 cable between the fiery and the printer, then a standard patch cable between the printer and your network switch/router. This seemed to fix our issues so may be worth checking.

If you’ve got two network cards in the fiery, that might be causing confusion too so I’d remove one and keep just the newer one in.

 

[Davemiller]

Had a friend in IT come look at it. He tested a couple of things and figured out if we don’t print in Command WorkStation, everything prints with no pauses. Could this be anything to do with how PRINT or HOLD are set up?
Thanks everyone for their input.

 

[SoggyWinter]

Had a friend in IT come look at it. He tested a couple of things and figured out if we don’t print in Command WorkStation, everything prints with no pauses. Could this be anything to do with how PRINT or HOLD are set up?
Thanks everyone for their input.

Can you change the RIP mode to APPE or out of APPE (Adobe PDF Print Engine)?

 

[Davemiller]

Can you change the RIP mode to APPE or out of APPE (Adobe PDF Print Engine)?

I changed the setting to print on APPE, and instead of pausing at 6, it pauses at 8. If I print outside of Commandworkstation, and select Encapsulated PostScript (EPS), it won't pause until 11 pages. We had a technician from a local printer repair company, and they could not figure anything out. Fiery said contact xerox. so we feel like this has been going in circles, but thank you for the suggestion.