Xerox announces new logo

[jwheeler]

Well, this should fix all of their problems! Here's a link to the original post on LinkedIn if you want to see the comments.

 

[DevostD]

Well, this should fix all of their problems! Here's a link to the original post on LinkedIn if you want to see the comments.
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This should be interesting. We currently have Xerox Sales and Fuji/Ricoh Sale knocking at our door.

 

[Stickman42]

After 40+ years of being a Xerox customer almost exclusively, I'm having a Ricoh machine put in next week. Service techs were never a problem. Corporate policies and lack of product offerings made me look elsewhere. I recently started getting phone calls from their A/R people 2 weeks before my invoices were due. The new logo is nice, but doesn't change my mind, unfortunately.

 

[DevostD]

After 40+ years of being a Xerox customer almost exclusively, I'm having a Ricoh machine put in next week. Service techs were never a problem. Corporate policies and lack of product offerings made me look elsewhere. I recently started getting phone calls from their A/R people 2 weeks before my invoices were due. The new logo is nice, but doesn't change my mind, unfortunately.

Congrats! Which Ricoh did you install?

 

[Stickman42]

Congrats! Which Ricoh did you install?

An 8420S. Monochrome. Replacing my older Nuveras.

 

[MailGuru]

It's the symbolic "erasing of the old" and "starting of the new".

I hope it works out for them. At one time, they were the best. Top of the heap. At that time we were an all Xerox shop. Good sales people, top notch technicians, and on site technical training and support like nothing I'd ever seen.

And, if the product they installed did not live up to the Customer Expectation Document, they would replace the machine or let you out of the deal. No questions asked.

Then, some bean counters up at corporate got the big idea to start outsourcing everything. All their great sales people were laid off as well as their technicians. Those functions were outsourced to independent dealers.

At that point, Xerox lost all control over sales and service as they were no longer employees of Xerox.

They've been in a steady spiral down the drain ever since. I hope to see them someday rebuild what they've lost.

 

[AP90]

It's the symbolic "erasing of the old" and "starting of the new".

I hope it works out for them. At one time, they were the best. Top of the heap. At that time we were an all Xerox shop. Good sales people, top notch technicians, and on site technical training and support like nothing I'd ever seen.

And, if the product they installed did not live up to the Customer Expectation Document, they would replace the machine or let you out of the deal. No questions asked.

Then, some bean counters up at corporate got the big idea to start outsourcing everything. All their great sales people were laid off as well as their technicians. Those functions were outsourced to independent dealers.

At that point, Xerox lost all control over sales and service as they were no longer employees of Xerox.

They've been in a steady spiral down the drain ever since. I hope to see them someday rebuild what they've lost.

Agreed. It’s been sad to see their decline recently. I’m far newer to the industry than you, entering it in 2014ish but when we got our Xerox 1000i in 2015 it seemed like Xerox was peaking and we didn’t know it. Our sales guys were awesome, bent over backwards, our techs were all in and amazing. Hell I remember getting a call one day from a regional service manager asking if we were busy that day. I said no it’s slow, what do ya need? He said he has a customer who’s 1000i fiery crashed and reasons too complicated for me to understand they needed a working fiery to clone and I was the closest. I said come on down. Tech drove 2+ hours and spent all day and night extracting from our machine whatever he needed. Closing time came and I tossed him a key and said just lock it up when ya head out. He ended up leaving around 11pm and went to the other customers place to get started. Doubt you’d see that anymore from Xerox. Our techs were great up until we left but we saw the writing on the wall. Our main tech took early retirement and was telling me how they’d have to override service orders because they’d send them to a tech 2+ hours from us when he lived 45 mins away and was our main service guy. When he told me he was leaving it was like a sign we should too.