Xerox announces new logo

[jwheeler]

Well, this should fix all of their problems! Here's a link to the original post on LinkedIn if you want to see the comments.

 

[DevostD]

Well, this should fix all of their problems! Here's a link to the original post on LinkedIn if you want to see the comments.
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This should be interesting. We currently have Xerox Sales and Fuji/Ricoh Sale knocking at our door.

 

[Stickman42]

After 40+ years of being a Xerox customer almost exclusively, I'm having a Ricoh machine put in next week. Service techs were never a problem. Corporate policies and lack of product offerings made me look elsewhere. I recently started getting phone calls from their A/R people 2 weeks before my invoices were due. The new logo is nice, but doesn't change my mind, unfortunately.

 

[DevostD]

After 40+ years of being a Xerox customer almost exclusively, I'm having a Ricoh machine put in next week. Service techs were never a problem. Corporate policies and lack of product offerings made me look elsewhere. I recently started getting phone calls from their A/R people 2 weeks before my invoices were due. The new logo is nice, but doesn't change my mind, unfortunately.

Congrats! Which Ricoh did you install?

 

[Stickman42]

Congrats! Which Ricoh did you install?

An 8420S. Monochrome. Replacing my older Nuveras.

 

[MailGuru]

It's the symbolic "erasing of the old" and "starting of the new".

I hope it works out for them. At one time, they were the best. Top of the heap. At that time we were an all Xerox shop. Good sales people, top notch technicians, and on site technical training and support like nothing I'd ever seen.

And, if the product they installed did not live up to the Customer Expectation Document, they would replace the machine or let you out of the deal. No questions asked.

Then, some bean counters up at corporate got the big idea to start outsourcing everything. All their great sales people were laid off as well as their technicians. Those functions were outsourced to independent dealers.

At that point, Xerox lost all control over sales and service as they were no longer employees of Xerox.

They've been in a steady spiral down the drain ever since. I hope to see them someday rebuild what they've lost.