9800 error code question

[paul@dpiartservices]

Hi,
One of our 9800's is displaying an error referencing a "non-genuine ink cartridge" being used. We only use OEM, and verified the code problem by installing a known good cartridge from our other machine.

Anyone experience this issue and discover a solution?

Thanks in advance.

Paul

 

[VladCanada]

Probably that cartridge/color slot has bad contact at SmartChip Reader.
May be a cleaning of pins at Reader will help you.

 

[paul@dpiartservices]

yea, thanks. I tried to get in there with distilled water then alcohol, but my probe wasn't long enough. I'm going to try again today.

Thanks for the help.

 

[KMGI Sales]

You might try using a cotton swab with alcohol to clean the contacts, they have a decent reach, and if not you can get the longer versions one sided at your drug store which have long wood handles.

 

[paul@dpiartservices]

We did that, then called Epson service.

The cables that mate to the sensors for the cartridges had come unseated. We all agreed that to take the panels off and start messing around in the guts of the machine posed a greater risk than the $275.00 it cost us for the service call.

Thank for the help, and maybe this will be a resource for others down the road.

Paul

 

[Whitaker]

...maybe this will be a resource for others down the road.

Paul

And it was, thanks! We were having the same problem, I did a search and found your comment, opened up the machine, reseated the cable, and now it works!

Thanks again,

Mike

 

[M&M Displays]

Both our 9890 Epson and our HP Z6100 have gone thru the same thing. Its a real PITA